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Website Design Terms of Service
Although it is rare that we ever have an issue we feel
it is important that you are provided with a clear explanation of
exactly what we do and do not provide, what the expectations are, the
conditions of your down payment and your final scheduling.
These terms
must be read and agreed to prior to finalizing your
payment.
You
understand you are entering an agreement to have a
website design created and developed for you.
You
understand that a free domain name and a years worth of
hosting ($60) come free with the website design package.
You understand that free hosting is an added value we
include to make things easier for our customers and you
are not required to use our hosting however we issue no
refunds for this hosting if you opt out of it.
You
understand this website is being created around your
content and will be unique to your company. We will not
copy another companys website or content (including
photos, images and banners) for you.
Upon
completion of this form and acceptance of our terms your
web design will be scheduled. Our Customer Service
Department will notify you of your scheduled date and
this will be documented in our customer Communication
Area. See waiting list: http://www.cleaningdesign.com/customerarea/showthread.php?t=3198
At the
beginning of this form you were referred to check our
waiting list which is located here: http://www.cleaningdesign.com/customerarea/showthread.php?t=3198
By accepting these terms you are agreeing that you were
informed of and are in agreement with the time of our
waiting list for final design. Refunds will not be
issued because you failed to read the information that
was provided and you guaranteed you read and understood.
You are
also agreeing that you understand a temporary site will
be live on the internet for you within 48 hours of
domain name purchase. This is not a "Parked Page"this
will a page stating your website is being developed, it
will include your company name, contact information and
services/service range provided you have included this
information to us.
You are
agreeing that if you do not provide us with domain name
information in a timely manner we can not guarantee the
stated 48 hours.
We are
always available by phone for quick questions at
219-877-8998 however to keep our expenses minimized and
pass that savings on to our customers the communication
for your project will
take place in our Communication Center at
www.CleaningDesign.com . You will be
provided login information to this area and have
instructions for uploading photos, images and files. We
are always willing to walk customers thru this area over
the phone however so good documentation of requests,
answers and questions are maintained it is imperative
you use this area.
We can not be held responsible for
questions, requests and files that we do not receive.
Using our Communication Center eliminates any questions
of whether or not your files and/or questions were
received and answered by us.
If you prefer to use
email correspondence instead of our Communication Center
at
www.CleaningDesign.com you will be given the option
to have a Dedicated Admin Assistant assigned to your
account for a one time additional fee of $100.
Your assigned assistant will forward your communication
and samples between you and any Graphic and Website
Designers and the Hosting Department at CleanOutlook.com
and oversee the communication and confirmations for your
project. You are given an option to add a
Dedicated Admin Assistant at checkout or to use our
standard communication system.
You are
putting a 50% down payment at this time to have your job
scheduled. If you submit this form without payment
we will consider your submission bogus. If you
have questions prior to submitting payment please
contact us at
www.cleanoutlook.com/contact
Your remaining balance will be due when you have
approved your final website design. At that point your
new, finalized website will go live.
Unless you already own your domain we will register the
name for you. If you would like ownership transferred
to you after payment in full please indicate this in
your communication area. Ownership transfer is a fairly
simple process and will require you to accept the
transfer. We are willing to walk you thru this over the
phone however we can not be held responsible for
un-transferred domain registrations if you do not answer
and confirm the transfer requests from the registrar.
Upon
completion of your website and payment in full the
website files become your property. You will be given
access to your hosting account and are encouraged to
download a back up of all of your website files. We
will mail you a cd-rom of your files only upon request.
This request will not be accepted by email or phone,
please make this request for documentation purposes in
your Communication area.
If you
subscribe to a Site Management Program we will always
maintain a backup of all of your website files. In the
event of a hack or crash we will re-upload your files
free of charge. If you are not subscribed to a Site
Management Program you will be responsible for
maintaining a backup and re-uploading any lost files.
Websites created by us will include a "credit" link
(Website by CleanOutlook.com) at the bottom of the pages
not to exceed a size of 10pt. This link will open in a
new page. We will remove this link for a one time
charge of $275. Customers removing this link will
be billed $275.
Because we
occasionally get "shopped" by other web design companies
who want to see our process and then issue a charge back
before design begins, which causes us a labor burden,
you are agreeing to our following "no refund of
deposit" policy.
Because you are a business owner we are sure you can
understand that by time we have actually created your
website we have already invested money and labor hours.
Should you decide to attempt a charge back please keep
in mind we will bill you for our time-- $150 new account
set up ($50 hour, average 3 hours) and expect to be
reimbursed for the domain registration ($15 per domain)
and hosting account($60).
We can not be held
responsible for non completion of your project if:
-You
purchased this prematurely and decided that you do not
want a website after all
-You
have decided to close your business down or not to start
your business at all
-You
did not respond to our requests to approve your layout
ideas and therefore we could not provide timely service
to you
-You
did not provide text, photos, and/or answers to our
questions and therefore we could not provide timely
service to you
-You
are convinced you sent your communication thru email yet
we never received it (Please refer to above stating that
communication must be documented in our customer
communication area) and because of that we could not
provide timely service to you.
-You
are unable to decide on a layout or do not like those
provided--remember in the event we do not come up with a
layout you like we will continue to work with you until
an agreement is reached. We do not want any customer
accepting a design they do not like and we will continue
to work until we develop "what" you like. You will have
the approval of all creations before they go live and
before you are billed for them.
-Because you are not in agreement with the
waiting list that you have already been referred to
check three times prior to accepting this agreement.
How it Works : The Website Design
Process
The KISS method to website design...no quotes, no
hassles, just an organized plan to get your website up
and rolling.
1- You select your website or website redesign package
and fill out the order forms which takes you thru the
payment process. You will be required to put half
(50%) down to schedule your design and cover the labor
listed below.
2- Our Webmaster Department sets you up with a private
area on our website where you can communicate with our
team and upload your photos, flyers, brochures, etc.
4- Your domain name and hosting is purchased.
5- Your email addresses and website forms are created.
5- A temporary page with your company name, services,
service cities/region and contact information is
published within 48 hours of purchase and domain name
selection. (Occasionally it may take
up to 72 hours for the domain to propagate..we are at
the whim of the Internet on this one.)
3- We schedule your design project. *If* we are
running a waiting list it is not uncommon for it to be
six weeks out especially between October and March. Please check
here: http://www.cleaningdesign.com/customerarea/showthread.php?t=3198
Your Design Week
1-[Monday/Tuesday] We present you with several layouts
to choose from (usually three) and you let us know which
you like or if you do not like them.
2-[Tuesday-Wednesday] When the website layout is decided
on we enter your text and forms and show you the pages
at a temporary url. You let us know of any adjustments
you would like made.
3-[Friday] When we have the pages just the way you want
you give us the OK to issue your final invoice. If you
have selected extra photos or wanted extra pages we add
it to this invoice.
4-[Friday] Upon payment of that we publish your website.
This is done usually within an hour of payment
notification.
5-[Friday] Once your website is live we provide all of
your access information so you have it for quick
reference.
Please Note:
If you are paying by e-check we do not purchase domain
names or set up hosting until we have received notice
that funds have cleared. No exceptions.
To maintain a proper schedule for you and our other
customers as well as the staff that is relying on being
paid for their part in your project, proper
communication is a must. We set you up in a
private, easy to use communication area. This
allows all of us to see the same information and
progress and eliminates anyone "wondering" if "that
email" went thru. In this area you will be able to
upload your photos, be given links to places where you
can pick out photos, upload your marketing materials and
discuss ideas you have with our professionals.
IMPORTANT- Thank you very much for taking the time to
read thru this agreement. If you still have
questions we ask you to not complete your purchase but
to contact us first. If you have not checked the
waiting list yet please do so here: http://www.cleaningdesign.com/customerarea/showthread.php?t=3198
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